Saddleback briefcase

That Funny Saddleback Bag Video: Two Big Things to Love About It and One Thing That Would’ve Made It Even Better

Saddleback Leather Company a few days ago released a snarky “how to” video to reveal shortcuts and tricks to help knock-off manufacturers bypass quality, skimp on materials, and produce a richly inferior product — specifically, the Saddleback briefcase, which starts … Read More »

Cherry Garcia

Joint Effort: Why Ben & Jerry’s Won Social Media Last Week

Last week, Colorado legalized recreational marijuana. And Ben & Jerry‘s brilliantly tweeted this on Thursday, January 2: BREAKING NEWS: We're hearing reports of stores selling out of Ben & Jerry's in Colorado. What's up with that? — Ben & … Read More »

scrabble letters

The Best Worst Words of 2013

The school that comes on my radar exactly once a year, Lake Superior State University, today released its 39th annual List of Words to be Banished from the Queen’s English for Misuse, Overuse and General Uselessness. Or, as I’ve renamed … Read More »


Justine Sacco: When Bad Gets Ugly

So now the news of Justine Sacco’s moronic tweet heard round the world is well-documented: The top PR person for InterActive Corp. (but otherwise unknown) Sacco stupidly tweets an offensive update (now deleted): “Going to Africa. Hope I don’t get … Read More »


Tell True Stories Well: Hire an Artist

The best content isn’t storytelling. The best content is telling a true story well. It’s a subtle difference. But the creators of the best content of 2013 contemplated not just what story was worth telling, but how to tell it. … Read More »

Better Marriage Through PPT

WestJet Christmas Not a Miracle, but a Mindset to Adopt in 2014 #BMTPPT [New Video Series]

What can marketers learn from the WestJet Christmas Miracle video? How can you coax buttoned-up executives to get on board with some playful improv? What’s it mean to give “generous content gifts”? In a special holiday edition of our new … Read More »


The Funniest Mobile App Update: From Boring to Breakthrough Content

I’m writing this post because TalkTo updated its app yesterday and it made me laugh out loud. Yes, you read that right: I’m calling out a mobile update as inspired content, because it’s just that good. TalkTo has taken the … Read More »

Churchkey beer

Humor and B2B Marketing: A Love Story

Business-to-business companies often can’t find a way to fold humor and storytelling into their marketing, because what they sell isn’t… well, funny. Or they think it’s not much of a story. Here’s how one company challenges that assumption. If I … Read More »

QR Codes Kill Kittens

Marketing Needs a Built-in, Shockproof, Sh*t Detector

The subtitle of this post is: “What QR Codes Kill Kittens really communicates.” Because: “The most essential gift for a good marketer is a built-in, shockproof, shit detector.” Hemingway is the author of that quote, although he said “writer” instead … Read More »

Portable Typewriter Ann Handley

9 Qualities of Good Writing

This post is the scaffolding of what later became the Wall Street Journal best-seller, Everybody Writes. Pick up your copy here. There are two kinds of people: Those who think they can write, and those who think they can’t. And, … Read More »

Content blooms in surprising spots.

‘Content’ Isn’t Just ‘Marketing’

“Content” isn’t just things we think of as “marketing.” A great example is Virgin’s new pre-flight safety briefing, which my friend DJ Waldow Skyped from on board a Virgin flight to share with me last week. If you haven’t seen … Read More »


The First Tweets of 16 B2B Brands (and a Few Familiar Faces)

What was your first tweet? As Twitter began trading on the New York Stock Exchange last week, I couldn’t help but consider how far this small, simple, fledgling network has come. Once mocked for being stupid and insipid, and plagued … Read More »